The Factors Affecting Supplier Relationship Management in the Food Manufacturing Small and Medium Enterprises (SMEs) in Dar es Salaam Tanzania

Keywords: Supplier Relationship Management (SRM), Food Processing, Small and Medium Enterprises (SMEs), Supply Chain Management (SCM).


The Tanzanian food industry is one of the most critical sectors in the country. Small and medium enterprises (SMEs) are the largest processors of food. Although SMEs mostly deal with processing food, they still face challenges, especially with their suppliers. Though previous researchers have investigated partnership issues in SMEs, little has been reported on the factors that impact the supplier relationships found in food manufacturing SMEs. This study employed a qualitative design where semi-structured interviews with 13 experts were conducted to identify the factors that impede SRM in Dar es Salaam. The findings reveal that poor relationship management, poor storage facilities, poor transportation and inadequate production capacities are the main challenges affecting SRM within these firms. To overcome these challenges, it has been recommended to improve the supplier relationships through being transparent, fostering trust and sharing quality information with the suppliers on time. Furthermore, investment in technology has been recommended to reduce costs and to enhance the information sharing between suppliers and SMEs. Government support is required with regard to financial aid and the improvement in the infrastructure to facilitate the easier flow of goods from SMEs to the customers.


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Author Biographies

Jesca Mhoja Nkwabi, Doctoral Candidate, University of the West of Scotland, United Kingdom

Jesca Nkwabi currently works at the department of business as a researcher at the University of the West of Scotland. Jesca does research in Food Manufacturing SMEs and Supply Chain Management. Their current project is Examining The Factors Affecting Supply Chain Management Practices In Food Manufacturing SMEs in Dar es Salaam.

Julia Fallon, Principal Lecturer, Cardiff Metropolitan University, United Kingdom

Julia has extensive commercial experience in the field of Tourism and Travel Management having previously worked for Thomas Cook Retail. 

Julia is an experienced academic having previously been the Award Director for postgraduate courses in the Cardiff School of Management, Head of the Tourism Leisure and Events department and having lectured on a variety of courses related to tourism and management.  Her research interests are oral history methodology and ​transport’s relationship with tourism in particular the role of the inland waterways.  She is also a Fellow of the Institute of Travel and Tourism.​​



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How to Cite
Nkwabi, J. M., & Fallon, J. (2020). The Factors Affecting Supplier Relationship Management in the Food Manufacturing Small and Medium Enterprises (SMEs) in Dar es Salaam Tanzania. American International Journal of Business and Management Studies, 2(1), 25-34.
Research Articles